Where will this course lead?

 Meet the needs of candidates who work or want to work as Air Cabin Crew in the Aviation sector.

 Allow candidates to learn, develop and practise the skills required for employment and/or career progression in the Aviation sector

 Contribute to the knowledge and understanding towards the related Level 2 Aviation Operations

 To provide a broad background of understanding of the aviation sector and the vocational skills required

 To improve the knowledge and skills of individuals and increase their chances of gaining

 Employment within the airline industry

What will I study?

Cabin Crew
205 Role of air cabin crew (On board), this will include
1 Carry out pre-board duties
2 Assist passengers with specific needs
3 Carry out boarding duties
4 Carry out inflight services
5 Complete on board paperwork

203 Airline emergency procedures
1 Respond to an airline emergency
2 Identify the primary principles for survival
3 Follow on board emergency procedures (within cabin)

Aviation
201 Health and safety within aviation
202 Aviation security
203 Aviation communication
204 Airport check in services
205 Aircraft boarding and arrival services

How will this course be delivered?

This unit will be assessed by an assignment covering practical skills and knowledge.

What qualifications will I get?

Level 2 Certificate in Air Cabin Crew (New Entrant)

Level 2 Certificate in Aviation Operations on the Ground (Knowledge)

How will I be assessed?

The assessment covers the practical activities for all outcomes and will also sample underpinning knowledge to verify coverage of the unit.

How do I get a place on the course?

Applicants will need to fill in application form and go through the interview process reference and school reports is essential at the interview and successful 1:1 interview.

You will also need to meet the required entry criteria.

What are the entry requirements?

Learners should be aged 16 -19

4 subjects at grade C/4 or above 1 of which must be English

Learners must be able to swim at least 25 metres without any assistance and tread water for at least 1 minute

What else do I need to know?

All learners will be required to wear full uniform for all lessons as per airline industry standards (Further details will be discussed in the interview process)

Please be aware to obtain an airside pass to enable you to work at an airport all aviation organisations will complete a full 5 year history and also a criminal record check. You must also possess a valid Passport.

Learners must achieve English language at Grade 4 in order to join the course

To work for an airline there is a minimum height restriction of 5ft 2 or above.

Cost of course £280 - This covers the cost of organised trips. You will also need to pay for your uniform (details of which will be given at the interview stage).

There is a compulsory trip which you attend which covers Wet Drill Life Raft procedures. You will need to attend this trip in order to pass your overall course.

We will also visit the British Airways Training Academy at Heathrow Airport for training on Safety and Emergency Procedures.

What can I do after this course?

This is a one year course. Following the end of the course learners could progress on to Travel Level 3 National Diploma if they are under 18. Learners who will be 18 before the end of the course could apply for various jobs within the aviation industry.

Location

Blossomfield Campus

Start Date

Sept-2025

Day

Various

Time

TBC

Course Fee

N/A For 16 to 18 Year Olds

Course Code

TRAAW043BCF0

Study Mode

Full Time

Customer Services Manager

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

What’s Involved?

Customer Services Managers develop and implement policies and procedures to deal effectively with customer requirements and complaints. They co-ordinate and control the work of those within customer services departments. They discuss customer responses with other managers with a view to improving the product or service provided. They also plan and co-ordinate the operations of help and advisory services to provide support for customers and users.

Predicted Employment

How much can I earn?

£34,320
NATIONAL AVERAGE

Employment by Region

The career paths provided are to give you an idea of the careers that you could progress onto in the future. However, for some, you may need to complete higher level qualifications and gain experience before your dream job becomes a reality. The information provided is to support further research and to generate some initial career ideas when choosing a course. Please check entry requirements to degree courses, apprenticeships, and jobs as this may vary from year to year and across providers. For further advice and guidance, please contact: careers@solihull.ac.uk.