Where will this course lead?

If you are interested in exploring a potential career in Commercial Services such as in Customer Service, Hospitality and Events, Travel and Tourism or Cabin Crew, this one-year course is for you. Customer Service at Level 2 can give you access to work experience and an insight into how the various service industries work. As part of the course, you will undertake lots of practical activities and specialisms to understand how to deal with customers daily, as part of a job role. 

Once you have completed this course you will have gained a competitive edge over other potential candidates having developed your customer service and communication skills. You will also learn more about the potential career pathways you could follow. 

This qualification aims to develop and enhance skills required for the working environment and improve your confidence and communication skills in dealing with a range of customers in order to prepare you for employment. Completion of this programme will allow you to progress to try a Hospitality or Travel and Tourism Level 3 Diploma course and further increase your prospects. 

What will I study?

This qualification aims to develop and enhance skills required for the working environment and improve your confidence and communication skills in dealing with a range of customers in order to prepare you for employment. Completion of this programme will allow you to progress to try a Hospitality or Travel and Tourism Level 3 Diploma course and further increase your prospects. 

The practical elements of this course will be delivered in the classroom and will involve preparing assignment work and portfolio building. You will also have guest speakers to help you learn about the industry and visits to local businesses. 

You will also be undertaking a work experience placement whilst on the course, giving you the opportunity to apply your new skills that you have learned.

How will this course be delivered?

The practical elements of this course will be delivered in the classroom and will involve preparing assignment work and portfolio building. You will also have guest speakers to help you learn about the industry and visits to local businesses. 

You will also be undertaking a work experience placement whilst on the course, giving you the opportunity to apply your new skills that you have learned.

What qualifications will I get?

Highfield Level 2 Diploma in Customer Service.

How will I be assessed?

Assessment will be carried out using a variety of methods. You are expected to produce a portfolio of evidence for each subject. Assessment will include presentations, practical activities, planning, creating, role plays, discussions and assignments. You will also complete an element of work experience through work placements. 

To achieve the your Diploma you must successfully demonstrate your achievement of all learning outcomes and assessment criteria of the units - this qualification is pass or fail only. 

How do I get a place on the course?

Places are offered by an interview and a screening test.

What are the entry requirements?

You must be 16 or over.  You will need to have achieved 2 Grade 2 qualifications, or above, one of which must be English.  You will have had a successful Interview and provided suitable references.

What else do I need to know?

There is a compulsory work experience element required for this course therefore you will be expected to find a suitable placement and also take part in events around the college. 

A minimum of 90% attendance is needed to complete the course however 100% is expected, optional trips, talks and demonstrations by external employers. 

For most industries, especially within Commercial services, appearance and personal grooming is important and it is essential that learners will have purchased prior to starting the course: 

1 pair black trousers/skirt 

A branded polo shirt (order details will be provided) 

1 pair black shoes 

Good levels of English and Maths are important for your success in your course, your chosen vocation and life. Throughout your course you will continue to develop your English and Maths skills in your vocational classes. 

If you haven't achieved a Grade 4 in English or Maths at GCSE, you will also be working towards a qualification in English or Maths at a level that will enable you to progress towards these grades. 

What can I do after this course?

Level 2 Certificate in Event Planning 

Level 2 Diploma in Travel and Tourism 

Level 2 Certificates - Cabin Crew and Aviation  

Level 3 Diploma in Travel and Tourism 

L3 Diploma in Hospitality Supervision