If you are interested in exploring a potential career in Commercial Services such as in Customer Service, Hospitality and Events, Travel and Tourism or Cabin Crew, this one-year course is for you. Customer Service at Level 2 can give you access to work experience and an insight into how the various service industries work. As part of the course, you will undertake lots of practical activities and specialisms to understand how to deal with customers daily, as part of a job role.
Once you have completed this course you will have gained a competitive edge over other potential candidates having developed your customer service and communication skills. You will also learn more about the potential career pathways you could follow.
This qualification aims to develop and enhance skills required for the working environment and improve your confidence and communication skills in dealing with a range of customers in order to prepare you for employment. Completion of this programme will allow you to progress to try a Hospitality or Travel and Tourism Level 3 Diploma course and further increase your prospects.
This qualification aims to develop and enhance skills required for the working environment and improve your confidence and communication skills in dealing with a range of customers in order to prepare you for employment. Completion of this programme will allow you to progress to try a Hospitality or Travel and Tourism Level 3 Diploma course and further increase your prospects.
The practical elements of this course will be delivered in the classroom and will involve preparing assignment work and portfolio building. You will also have guest speakers to help you learn about the industry and visits to local businesses.
You will also be undertaking a work experience placement whilst on the course, giving you the opportunity to apply your new skills that you have learned.
The practical elements of this course will be delivered in the classroom and will involve preparing assignment work and portfolio building. You will also have guest speakers to help you learn about the industry and visits to local businesses.
You will also be undertaking a work experience placement whilst on the course, giving you the opportunity to apply your new skills that you have learned.
Highfield Level 2 Diploma in Customer Service.
Assessment will be carried out using a variety of methods. You are expected to produce a portfolio of evidence for each subject. Assessment will include presentations, practical activities, planning, creating, role plays, discussions and assignments. You will also complete an element of work experience through work placements.
To achieve the your Diploma you must successfully demonstrate your achievement of all learning outcomes and assessment criteria of the units - this qualification is pass or fail only.
Places are offered by an interview and a screening test.
You must be 16 or over. You will need to have achieved 2 Grade 2 qualifications, or above, one of which must be English. You will have had a successful Interview and provided suitable references.
There is a compulsory work experience element required for this course therefore you will be expected to find a suitable placement and also take part in events around the college.
A minimum of 90% attendance is needed to complete the course however 100% is expected, optional trips, talks and demonstrations by external employers.
For most industries, especially within Commercial services, appearance and personal grooming is important and it is essential that learners will have purchased prior to starting the course:
1 pair black trousers/skirt
A branded polo shirt (order details will be provided)
1 pair black shoes
Good levels of English and Maths are important for your success in your course, your chosen vocation and life. Throughout your course you will continue to develop your English and Maths skills in your vocational classes.
If you haven't achieved a Grade 4 in English or Maths at GCSE, you will also be working towards a qualification in English or Maths at a level that will enable you to progress towards these grades.
Level 2 Certificate in Event Planning
Level 2 Diploma in Travel and Tourism
Level 2 Certificates - Cabin Crew and Aviation
Level 3 Diploma in Travel and Tourism
L3 Diploma in Hospitality Supervision
Blossomfield Campus
Sept-2025
Various
TBC
N/A For 16 to 18 Year Olds
ADAXA152BCF0
Full Time
Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.
Waiters and waitresses serve food and beverages in hotels, clubs, restaurants and other establishments.
Bar staff prepare, mix and serve alcoholic and non-alcoholic drinks and beverages at bars in public houses, hotels, clubs and other establishments.
Retail and wholesale managers and directors plan, organise, direct and co-ordinate the operations of major retail and wholesale establishments in order to maximise business performance and meet financial goals.
Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
Travel agents advise travellers upon travel arrangements, make bookings and receive payment for travel arrangements made.
Workers in this unit group perform a variety of leisure and travel service occupations.
Job holders in this unit group manage, organise and coordinate business conferences, exhibitions and similar events.
Leisure and theme park attendants monitor the operation of amusement arcades, check tickets of entry to theatres and cinemas and show people to their seats, operate rides at funfairs and theme parks, and entertain and look after guests at holiday camps.
Job holders in this unit group plan, organise, direct and co-ordinate the activities and resources of hotels, hostels, lodging homes, holiday camps, holiday flats and chalets, and organise the domestic, catering, and entertainment facilities on passenger ships.
Company secretaries (excluding qualified chartered secretaries) file and maintain company records, translate notes and dictation into typewritten form and perform other clerical tasks within commercial organisations.
Job holders in this unit group manage, organise and coordinate business conferences, exhibitions and similar events.