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Where will this course lead?

If you have completed the Level 1 Travel & Tourism Diploma or are eligible to get straight in to this Level 2 programme, you will learn in more detail about the travel and tourism industry, with greater emphasis on modules such as retail and customer service as well as being introduced to modules regarding visitor attractions, UK destinations and being a rep abroad.

What will I study?

During the course you will study the following: - Customer Service
- Retail Travel
- Overseas Resort Reps
- Visitor Attractions
- UK Destinations

How will this course be delivered?

The majority of the time will be in the classroom. However, you will get the opportunity to carry out some of your studies by visiting some of the local tourist attractions. You will also carry out a coach transfer and an overseas rep's welcome meeting whilst on a residential visit.

What qualifications will I get?

Diploma in Travel and Tourism (QCF)

How will I be assessed?

To pass this course you will be assessed via practical assignments, course work and the UK Destinations unit will be an online exam.

How do I get a place on the course?

Places are offered by interview, a screening test, attendance and successful completion of the Welcome Day.

What are the entry requirements?

2 GCSE grades at D/3, one of which must be English language. Progression from a Level 1 course or above. You will need to have a suitable reference and undertake a successful interview.

What else do I need to know?

You will need to dress smartly and wear an appropriate uniform. You will be expected to attend day visits throughout the year and a residential trip during the summer term. There will be an additional cost of £350 to cover the cost of all study visits for the academic year. You will also be required to purchase a uniform, details of which will be given upon successful completion of the Welcome Day. Good levels of English and Maths are important for your success in your course, your chosen vocation and life.

Throughout your course you will continue to develop your English and Maths skills in your vocational classes. If you haven't achieved an A*/9 - C/4 grade in English or Maths at GCSE, or a Level 2 Functional Skill, you will also be working towards a qualification in English or Maths at a level that will enable you to progress towards these grades. If you have a Learning Difficulty or Disability please let us know when you apply. You will be offered support in your interview. If you need help completing your application we can help with this too. Solihull College and University Centre offers full time and part time courses for businesses and residents in Birmingham, Walsall, Wolverhampton, Coventry, Warwickshire and the whole of the West Midlands.

What can I do after this course?

After completing the Level 2 course, students can progress on to the National Diploma Travel and Tourism course. This will be subject to a successful interview and achieving a merit grade in your Level 2 course.

Location

Blossomfield Campus

Start Date

Sept-2025

Day

Various

Time

TBC

Course Fee

N/A For 16 to 19 Year Olds

Course Code

TTAAF082BCF0

Study Mode

Full Time

Aviation Security Officer

Workers in this unit group protect merchandise, individuals, hotels, offices, factories, public grounds and private estates from injury, theft or damage, and investigate fraud and crime on a non-statutory basis.

What’s Involved?

Aviation Security Officers investigate crimes, trading practices and the private affairs of individuals. They walk or ride near person requiring protection, watch for suspicious occurrences and defend guarded person from attack. They check persons and vehicles entering and leaving premises, establish their credentials and arrange for escorts for visitors. They also receive duty sheet, time-clock and keys for premises to be visited, check locks, doors, windows, etc. and report any suspicious circumstances to security headquarters. They call in civil police and give evidence in court where necessary.

Travel Agent

Travel agents advise travellers upon travel arrangements, make bookings and receive payment for travel arrangements made.

What’s Involved?

Travel Agents discuss client requirements and show brochures containing suitable packages. They establish availability with tour operators and make bookings. They also consult travel time-tables, book travel tickets and accommodation. They handle cash, debit and credit card payment. They also inform clients of any changes in travel arrangements. They advise on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.

Leisure & Travel Services Operatives

Workers in this unit group perform a variety of leisure and travel service occupations.

What’s Involved?

Leisure & Travel Service Operatives observe regulations concerning the carrying capacity of vehicles and control the boarding of passengers accordingly. They receive passengers, check tickets and guide them to their seats, make announcements regarding travel arrangements and places of interest, and deal with passengers' queries. They make local arrangements at stopover points for food and accommodation. They also respond to enquiries and complaints, book excursions and other entertainment and provide other assistance and advice to holidaymakers. They signal to driver when to stop and start bus, collect fares from passengers and issue tickets and change destination indicators as necessary. They complete way-bill at scheduled points on route and balance cash taken with tickets issued. They receive passengers on ship, examine tickets and other documentation, direct them to their cabin and assist with any luggage. They make announcements to passengers and deal with enquiries.

Travel Agency Manager

Travel agency managers and proprietors plan, organise, direct and co-ordinate the resources and activities of travel agencies and booking offices.

What’s Involved?

Travel Agency Managers plan work schedules and assign tasks and responsibilities. They co-ordinate the activities of clerical, secretarial and other staff. They discuss client's requirements and advise on road, rail, air and sea travel and accommodation. They also make and confirm travel and accommodation bookings, arrange group holidays, tours and individual itineraries. They advise on currency and passport/visa regulations and any necessary health precautions needed. They also determine financial, staffing, material and other short- and long-term needs.

Hotel & Accommodation Manager

Job holders in this unit group plan, organise, direct and co-ordinate the activities and resources of hotels, hostels, lodging homes, holiday camps, holiday flats and chalets, and organise the domestic, catering, and entertainment facilities on passenger ships.

What’s Involved?

Hotel Managers analyse demand and decide on type, standard and cost of services to be offered. They determine financial, staffing, material and other short- and long-term needs. They ensure physical comfort of residents or passengers and make special arrangements for children, the elderly and the infirm if required. They also approve and arrange shipboard entertainment and shore trips and liaise with ship's agent to ensure that ship is adequately provisioned. They arrange for payment of bills, keep accounts and ensure adherence to licensing and other statutory regulations.

Airport Operations Manager

Air transport operatives refuel, load and unload aircraft, direct the movement of aircraft at airports, and positions gangways or staircases to allow passengers to board and disembark aircraft.

What’s Involved?

Airport Operations Managers refuel aircrafts from mobile tankers. They direct the ground movement of aircrafts at airports. They also load and unload conveyor belts to transport luggage between terminal buildings and aircraft, monitor conveyor belts and clear any blockages. They load aircrafts with luggage, in-flight meals, refreshments and other items. They operate retractable gangways or position mobile staircases to enable passengers and crew to board and disembark aircraft.

Predicted Employment

How much can I earn?

£17,680
NATIONAL AVERAGE

Employment by Region

The career paths provided are to give you an idea of the careers that you could progress onto in the future. However, for some, you may need to complete higher level qualifications and gain experience before your dream job becomes a reality. The information provided is to support further research and to generate some initial career ideas when choosing a course. Please check entry requirements to degree courses, apprenticeships, and jobs as this may vary from year to year and across providers. For further advice and guidance, please contact: careers@solihull.ac.uk.