Where will this course lead?

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.

What will I study?

· Learn to deliver excellent customer service

· Increase awareness of understanding and meeting customers' needs

· Giving a great customer experience

· Learn from feedback and promote products and services

How will this course be delivered?

9 weeks distance learning (3 assessments) - online only

What qualifications will I get?

Level 2 Certificate in Principles of Customer Service

How will I be assessed?

Assessments will be marked by an allocated tutor who will provide you with detailed feedback. You will be assessed against criteria where all learning outcomes of the course have to be covered; your tutor will give you guidance for this.

How do I get a place on the course?

Register your interest and we will contact you with a date for enrolment, or contact 01789 266245 / professionals@stratford.ac.uk

What are the entry requirements?

No specific entry requirements, but an initial assessment will be completed at enrolment.

What else do I need to know?

You must be aged 19+ and be a British or Irish citizen that has lived within the UK for at least 3 years. You must also be based in England; however, some postcode exclusions apply - please enquire for confirmation of eligibility. In addition to this, please note that participants cannot be currently enrolled on an apprenticeship.

These courses are fully funded at zero cost unless they are not completed and learning materials are retained by the learner; please note that in these circumstances, there is a £125 fee.