Where will this course lead?

Offering clear and accurate information, advice and guidance and knowing what can be shared legally and professionally, can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.

What will I study?

· Explore communication techniques

· Study how values, attitudes and beliefs can affect interactions

· Develop interaction and interpersonal skills

· Learn how information, advice or guidance can be explored

· Learn how group interaction can be utilised

· Manage information, including storage and retrieval

· Learn how to comply with the law

How will this course be delivered?

6 weeks distance learning (2 assessments) - online only

What qualifications will I get?

Level 2 Certificate in Information, Advice & Guidance

How will I be assessed?

Assessments will be marked by an allocated tutor who will provide you with detailed feedback. You will be assessed against criteria where all learning outcomes of the course have to be covered; your tutor will give you guidance for this.

How do I get a place on the course?

Register your interest and we will contact you with a date for enrolment, or contact 0121 678 7181 / professionals@solihull.ac.uk

What are the entry requirements?

No specific entry requirements, but an initial assessment will be completed at enrolment.

What else do I need to know?

You must be aged 19+ and be a British or Irish citizen that has lived within the UK for at least 3 years. You must also be based in England; however, some postcode exclusions apply - please enquire for confirmation of eligibility. In addition to this, please note that participants cannot be currently enrolled on an apprenticeship.

These courses are fully funded at zero cost unless they are not completed and learning materials are retained by the learner; please note that in these circumstances, there is a £125 fee.